1 800 Contacts is a contact lens retailer based out of Utah. To help inspire more trust among their customer base, they offer something called the “Gajillion Percent Promise.” 

1 800 Contacts’ Gajillion Percent Promise is a 100% satisfaction guarantee on all orders. This allows you to return or exchange unused lenses if your prescription changes or they arrive damaged, completely free of charge.

What is the Gajillion Percent Promise?

1 800 Contacts’ Gajillion Percent Promise is a satisfaction guarantee offered to all 1 800 Contacts customers.

Free Returns

The Gajillion Percent Promise guarantees that, if your lenses arrive damaged or your prescription changes, you can return them unopened and unused free of charge. 

There is no deadline for returns, and the company covers all shipping costs within the United States.

Best Prices

This guarantee also promises customers that they can trust 1 800 Contacts to always have their brand in stock at the best price. 

No Hidden Fees

Not only does 1 800 Contacts guarantee the best prices, but they also promise no hidden fees. 

The price you see advertised online is the price you pay. 

Millions of Contacts Available

1 800 Contacts has millions of contacts available for purchase from all the top brands, including:

  • Alcon
  • Acuvue
  • Precision 1
  • Bausch + Lomb
  • Johnson & Johnson

1 800 Contacts also offers their own brand of contact lenses called AquaSoft. 

You can get any type of contacts you need, whether that’s daily, weekly, or monthly lenses.

1 800 Contacts also offers contact lenses for astigmatism, which can be harder to find than other types. 

How to Return Unused Contacts with a New Prescription

After your annual eye exam, your optometrist tells you they’re changing your contact lens prescription. 

But, you have a whole case of unopened contacts for your old prescription at home! Under 1 800 Contacts’ Gajillion Percent Promise, you can exchange them for your new prescription.

You can begin the return process either online or over the phone. To start over the phone, call a 1 800 Contacts representative at 1 800-266-8228. To start the process online, visit the “Returns and Exchanges” section of the 1 800 Contacts website and begin a Live Chat with a representative. 

The exchange process will require you to submit and verify your new prescription. After that, 1 800 Contacts will send you a new box and give you details on how to return the old one. 

Is 1 800 Contacts a Good Retailer?

If you have never ordered contacts online, you may wonder how other customers feel about 1 800 Contacts.

Customers generally agree that 1 800 Contacts is a good contact lens retailer. 

Some of the things they love most include 1 800 Contacts’ A+ BBB rating and the variety of services they offer. 

A+ Better Business Bureau Rating 

1 800 Contacts boasts an A+ rating from the Better Business Bureau. 

They were the first company to sell contacts online, and they’ve even helped pass laws to ensure everyone knows and understands their vision prescriptions.

 In addition, they’ve helped make eye care more accessible through TeleHealth and their mobile app.

A Variety of Services Offered 

1 800 Contacts is one of the best online marketplaces for contacts, but that’s not all they do! 

1 800 Contacts also offers online prescription renewals and vision exams,  and through their eyewear partner Liingo, they’ve even begun offering eyeglasses and lens replacements.

What Do Customers Say About 1 800 Contacts? 

Previous and current customers of 1 800 Contacts have found their customer service representatives to be friendly and helpful. They also rave about the quick shipping times. 

Customer reviews speak to the ease of ordering and the no-hassle help when it comes to the speedy replacements of torn lenses. Their overall efficiency is noted as well. 

How to Order from 1 800 Contacts

If you’ve decided to make the switch to 1 800 Contacts, you’ll be happy to hear that ordering new lenses takes just three easy steps: 

  • Search the website for your preferred brand of contact lenses, or scan the barcode on the side of an existing box.
  • Enter the prescription information you have from your eye doctor. This has to match exactly, including the name and location of your optometrist’s office. 
  • Place your order and checkout. 

1 800 Contacts will contact your eye doctor for approval before shipping the contacts to you. 

If you cannot find your prescription for any reason, they can even contact your eye doctor for a copy.